Property Surveys for Loss Adjusters

For genuinely urgent claims, such as those involving fire, significant storm damage or escape of water affecting habitability, we aim to have a surveyor on site within 48 hours of receiving your instruction. We understand that delays in inspecting the damage hold up the entire claims process and leave the policyholder in an uncertain position. When you instruct us, we confirm the inspection date immediately and give you a firm date for report delivery. In practice, we often exceed our stated targets because we keep capacity available for urgent instructions.

Yes. Where there is a prospect of litigation, we can produce our report in compliance with Part 35 of the Civil Procedure Rules and the associated Practice Direction. This includes the required statement of truth, a declaration that the surveyor understands their duty to the court, and a clear separation of fact and opinion. Our surveyors are experienced in giving expert evidence and understand the particular standards of independence and disclosure that apply to expert witness work. If you need a CPR-compliant report, please specify this at the point of instruction so we produce it in the correct format from the outset.

This is the core skill of claims-related surveying and we approach it methodically. We examine the claimed damage in the context of the property's overall condition, its age and construction type, the history of maintenance, and the pattern of wear and deterioration across the building. For example, in a subsidence claim, we look at whether cracking is recent or long-standing by examining crack edges, decoration layers, and alignment of openings. In a storm claim, we assess whether the roof covering failure was caused by wind forces or by age-related deterioration of fixings. We also consider whether the damage is consistent with the reported timing and mechanism of the insured event. Our conclusions are supported by photographic evidence and explained in plain, logical terms.

Yes. Our reports include a schedule of recommended works with cost estimates based on current rates for materials and labour in the relevant area. The schedule is sufficiently detailed that a contractor can provide a firm quotation, reducing the back-and-forth that often delays settlement. Where alternative repair strategies are available, such as resin injection crack repair versus traditional masonry reinstatement, we set out the options with relative costs and advantages, so you can discuss the appropriate approach with the policyholder and the insurer.

Yes. For claims that require input beyond the scope of building surveying, such as structural engineering calculations, drainage CCTV surveys, geotechnical investigation or asbestos surveying, we can coordinate these specialist inputs under our instruction and incorporate their findings into a single, integrated report. This saves you the time and administrative burden of managing multiple separate instructions and ensures all the technical evidence is presented coherently. We have established relationships with trusted specialists across our seven-county region.

We need the property address, the type of claim and the date of loss, the policyholder's name and contact details, a brief description of the reported damage, the policy section under which the claim is being made and the specific questions you want our survey to answer. If there are any particular sensitivities, such as vulnerable policyholders, access restrictions or a history of previous claims at the property, please flag these at the point of instruction. The more context you give us, the more focused and useful our inspection and report will be.